SITUATION
Modernizing Regional Services Online
Hastings County needed a seamless online destination where residents could easily find news, county resources, and other local information—without sifting through multiple sites or outdated layouts. The staff wanted a more user-friendly approach to their content management that allowed them to efficiently update and manage their site for both the benefit of the internal teams and the public community.
Wildly Authentic
SERVICES
- Stakeholder engagement
- Website design
- Content strategy
- Interactive maps
- Mobile designs
- User guide
- Platform prototyping
- User experience testing
- Minimum viable product
- Technology roadmapping
SOLUTION
We delivered a cohesive website featuring refreshed branding, clear navigation and sectioning, engaging content streams, and interactive tools like embedded maps and service request forms—all managed efficiently through a user-friendly CMS to meet all their needs.
SUCCESS
Residents now enjoy faster access to online information and services, while the staff’s site management is elevated through ease and clarity – highlighting improved self-service and overall satisfaction on both sides.
COLLABORATIONS
Case StudyAfrica Portal
The Africa Portal is an online resource that seeks to broaden the availability, accessibility, and use of policy research on issues critical to the future of Africa.
Case StudyThe Cooperators
A legacy system is in need of a significant overhaul and upgrade. There is need to create a responsive system for credit union staff, a mobile friendly app experience for sales reps, and an improved online experience.
Case StudyAlarmforce
Mad Hatter was enlisted to help AlarmForce improve its home surveillance systems, a mobile application needs to be designed and developed for secure monitoring.
